Shipping policy
Last updated: October 15, 2026
Where we ship
We ship to the United States and more than 230 other countries and territories. If your country is listed at checkout, we ship there.
Processing time
Orders are packed and shipped within 24–48 hours on business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays ship the next business day.
Shipping rates
- Express shipping: free on every order, including every subscription refill
- Priority Processing with Shipping Insurance: $10.00, optional, chosen at checkout
Your shipping options and costs are shown at checkout before you pay.
Delivery times
U.S. orders usually arrive within 3–6 business days after they ship. International delivery times vary by country; the estimated delivery date is shown at checkout. Delivery times are estimates from the carrier and can be longer during holidays or bad weather.
Tracking
As soon as your order ships, we'll email you a tracking number so you can follow your package.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can update the address if the order hasn't shipped yet. We're not responsible for orders delivered to an address entered incorrectly at checkout.
Lost, stolen or late packages
If tracking shows your package as delivered but you can't find it, please check around your property and with neighbors, and allow 24 hours in case it was marked delivered early. If it still hasn't turned up, email us within 30 days of the delivery date and we'll work with the carrier to resolve it.
Damaged in transit
If your order arrives damaged, email us within 30 days of delivery with your order number and a photo. We'll replace it or refund you in full. See our Refund Policy for details.
Questions
Email info@feremone.co or call +1 774-400-2417.